Returns and Refunds

Please note: We do not cover the costs of returning your order, so we strongly recommend you send your parcel with tracking and keep proof of postage. If the product gets lost this is not our responsibility. 

 

How do I return my order?

If you have received an order from us, but are not completely satisfied, you have the option of returning the order within 15 days of receiving it. For all items purchased on sale or promotion, the return period is 10 days. For all returns, please contact us at hello@stitchandchic.com and send your order reference number and information about the item you would like to return.

What happens if I return my package later than 15 days?

Always try to return your parcel within 15 days of receipt. If you do not manage and we receive your return later, we will add a shop credit to your account instead of issuing a refund!

Did you receive my returns?

Within two weeks after receiving your parcel, you will receive a confirmation that your return has been processed and a refund was issued!

Is it possible to exchange my items instead of receiving a refund?

Of course! If you would like to exchange your item please contact us at hello@stitchandchic.com, send your order reference number and information about the item you would like to return and the one you would like to order. We will do our best to acommodate you.

I lost the returns form; can I get a new one?

Absolutely, you can contact hello@stitchandchic.com and we will provide you with a new return form.

I want to return two orders, can I have them shipped together?

Of course, you can always return two orders in one shipment. This not only saves you shipping costs, but it is also better for the environment! However, it is important that you add two different return forms.

Can I return sale items?

Yes, you can return the items you’ve bought at sale or promotion within 10 days after receiving them.

When will I receive my refund for the returned item(s)?
Within 14 days after receiving your return, you will receive an email confirmation when your refund has been processed. After 5-10 days, this refund will be back in the same payment type as you placed your order.