Order and Delivery

Can I still make changes to my order once it has been placed?

If you see that you’ve made a mistake with your order, please reach out to us as soon as possible. To insure a quick delivery time, we process each parcel right away. If we haven’t sent it, we’ll do our best to accommodate you.

I’ve received a faulty/ wrong item, what should I do?

In the case of a damaged or faulty item please contact us directly at hello@stitchandchic.com, by sending over a picture of the item and your order reference number. We will send you a replacement item or issue a refund.

My order is incomplete, what should I do?

If your order was delivered incomplete, it may be that a partial delivery was put in place. Please have a look at your confirmation email, which clearly states if your order was partially delivered. If this is not the case, please contact us directly at hello@stitchandchic.com and we will clear up the situation.

If you ordered an item as a pre-order, along with items that were already in stock, these will be delivered later. The product page of the item will indicate, when the item is scheduled to be sent out.

I am having issues in the check out, what should I do?

If you are having issues finalising your order or completing your payment, we recommend closing the browser and restarting it. If you are still having issues completing your order, please contact us at hello@stitchandchic.com.

Something went wrong while placing my order, how do I know that my order was successful?

If you have been charged for the order, but have not yet received an order confirmation, we advise you to contact us by email at hello@stitchandchic.com. It is possible that the confirmation email arrived in your spam folder or that an incorrect email address was entered.

Is it possible to have my order gift wrapped?

Unfortunately, it is currently not possible to have your order gift wrapped.

If I order something today, when will it be in?

Our policy is to process all orders within three business days. We do our best to do this even faster, so most orders are sent out the next. However, sometimes, in exceptional circumstances, this process may take longer. We will contact you via email if there has been a delay in the shipping.

Can I still change my address after having completed my order?

Just like for changing your order, please write us an email at hello@stitchandchic.com. If we haven’t sent out your order already, we wll do our best to accommodate you. 

*If you just made a typo when entering the street name, this will automatically be adjusted by the shipping company when your order is sent. 

Can I select a date and time for my order to be delivered?

If you would like your order delivered later, please contact us via hello@stitchandchic.com and tell us when you’d like it delivered. We will do our best to accommodate you.

I still haven’t received my order, what can I do?

If you have not received your order after the estimated time, we always advise you to check the tracking of your parcel.

If the parcel is reported to the courier, but not yet sent, we are still busy packing your order and having it shipped as soon as possible. If your order is stuck in the sorting stage for more than a couple of days, we ask that you send an email to hello@stitchandchic.com with your order reference, so we can check the status of your order. 
If your package is listed as delivered, but you have not received it, please check your mailbox for a note from the courier.

What happens to my order, if I am not at home when it gets delivered?

If you are not at home during the time of delivery, the parcel may be delivered to your mailbox. If the parcel is too large, the courier will leave a note for you, whether the parcel was delivered to a neighbor or can be picked up at a service point. 

Can I have my parcel delivered to someone else?

Of course! If you’d like to send your order to someone else, please fill in the address of the recipient as the 'shipping address' in the check-out, and put your own details under 'billing address. The tracking information for the parcel will be sent to you, so you can follow your order. 

I ordered an item as a pre-order, how does this work?

Pre-orders are items that can be order ahead of the availability date. It may be a custom made item or something that is not yet available. See the product description for more information on the specific delivery date. 

Pre-orders can be returned as usual within the 15-day period. This period will only start once the product has been delivered to you. Custom made items are not eligible for refunds.